supervisor-capacity
This feature implements a Channel Capacity panel in the Twilio Flex Teams View. Supervisors may configure each worker's capacity per channel, as well as whether or not a worker is eligible to receive tasks for that channel.
flex-user-experience
setup and dependencies
Enable the feature in the flex-config asset for your environment. Optionally, you may also include a rules
object in the feature configuration. Within the rules
object, you may specify which channels should be displayed, and the allowed capacity range for that channel. If the rules
object is present, only the channels specified will be displayed. If the rules
object is not present, all channels will be displayed.
Here is an example configuration with rules
:
"supervisor_capacity": {
"enabled": true,
"rules": {
"voice": {
"min": 0,
"max": 1
},
"chat": {
"min": 0,
"max": 7
}
}
}
how does it work?
Twilio Functions are used to query and update worker channel configuration via the TaskRouter API.